The South Carolina Department of Consumer Affairs (SCDCA) announces the launch of a new and improved complaint database.It is located at https://web.sc.gov/DCAComplaintSystem/Login/ConsumerLogin.aspx. This web-based application was built at no cost to taxpayers through a partnership between the SCDCA and South Carolina Interactive, a Columbia-based subsidiary of eGovernment firm NIC (Nasdaq: EGOV).
After creating a Complaint System account, consumers can submit, and businesses can respond to complaints electronically. The Consumer Complaint System also functions as a public information tool, allowing consumers, media and other interested parties to search complaints on businesses of interest. “This cutting-edge Complaint System is just another example of the agency’s efforts in leveraging resources to increase efficiency and productivity,” said Carri Grube Lybarker, SCDCA Administrator.
SCDCA’s online Complaint System offers quick and easy submission, tracking, and searching. Users can now:
- Expedite the complaint process through online submissions
- Submit comments to assigned SCDCA complaint analysts
- Monitor the status of a complaint with 24/7 system access
- Research complaints
The application incorporates responsive design, which means the application view conforms to any device – desktop, laptop and mobile devices. To view the new portal, visit SCDCA’s website at www.consumer.sc.gov.
About SCDCA
The South Carolina Department of Consumer Affairs (“SCDCA”/ “Department”) is the state’s consumer protection agency. Established in 1974, SCDCA has more than thirty-five years of experience in protecting South Carolina consumers while recognizing those businesses that act honestly and fairly. The Department accomplishes its mission by: 1.) acting as an effective regulator, 2.) providing complaint mediation services that are unmatched at both state and federal levels, 3.) saving millions for both consumers and small businesses through insurance rate filing intervention, 4.) serving as an educational portal for consumers and businesses alike, and 5.) informing the public on effective ways of preventing and mitigating identity theft situations.