Click for short introduction to I Skils Zone
OBJECTIVE
Creditable surveys indicate that managers spend between 20 to 40 percent of their time dealing with conflict.
The ability to handle difficult situations constructively is critical to your career as a successful manager.
Poor communication skills avoiding issues (letting things fester) or escalating trouble (needlessly complicating matters) can increase your stress and cost your organization thousands of dollars per situation.
Communication Competence your ability to engage tough challenges effectively can transform stressful situations into profitable outcomes.
THEORY
The I-SkillsZone (and Collaborative Team Skills, as well) integrates systems and modern communication theories with that of neuro-scientific discoveries about the brain. These theories support the frameworks, skills, and processes that the I-SkillsZone puts into practice, and they give a rationale for why the system works well in real life.
OUTLINE
Increase your confidence and ability to:
Assess and analyze difficult situations systemically
Apply practical principles for handling complicated interpersonal matters
Choose effective strategies for resolving difficulties
Prepare for and skillfully conduct important one-to-one conversations
Facilitate face-to-face two-person conflicts
Process complicated team/organizational issues to bring about positive change
PRACTICAL LEARNING METHODS
This class involves a variety of interactive learning methods:
Informative conceptual presentations
Video and live demonstrations (by the instructor) using specific skills and processes
Skill rehearsals using your own real work issue(s), of your choosing, to expand constructive behavioral choices and reduce negative responses
Coaching and feedback employing innovative skills mats for accelerated learning
Receipt of an I-SkillsZone Workbook and related set of practical tools for continued learning and application of the I-SkillsZone system
Development of a specific action plan for dealing with your most challenging on-the-job conflict situation to apply after you leave the workshop
Eight brief follow-up emails, over the period of four weeks after class, to prompt and reinforce your use of skills and processes on the job
BEHAVIORAL OUTCOMES
From learning the I-SkillsZone system, you will understand and be able to apply:
Seven Styles of Communication—a map for identifying breakdowns in communication and creating constructive conversations
B.O.S.S.— a practical guide for making better, more profitable systemic decisions — counting all parties involved
The Information Wheel—an essential tool for understanding, clarifying, and resolving complicated issues
The Listening Cycle—a guide for accessing important information accurately and efficiently while building relationship
Six talking skills and five listening skills (in the I-Skills Zone) to expand your ability to participate more productively and be more influential in important meetings
Physical techniques for managing yourself to prevent and reduce interpersonal stress in challenging situations
A set of practical interactive principles for gauging and positively altering the course of interactions A System Map for assessing the dynamics of, and planning intervention for, stressful situations
Eleven strategies for tackling difficult situations
The Mapping Issues Process—a foundational nine-step collaborative procedure for resolving complex issues and building agreements
Skills to transform resistance into a resource, as you engage, negotiate, and facilitate change
Self-awareness and self-regulation methods to increase personal power and Influence without the negatives
DESIGNED FOR
Managers, supervisors, and team leaders who want to increase their effectiveness dealing with difficult people and conflicted situations
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