Mystery Rider Program

Thu, Mar 28, 2024
This event has already occurred.
Greenville Area
Greenville Connects

Greenlink is seeking volunteers for its pilot Mystery Rider Program. This customer service initiative aims to collect trip feedback in real-time, is intended to gather details on the complete customer experience and will identify areas for improvement and employee recognition.

Why should you volunteer?

  • Help the Facilities team address bus stop issues.
  • Help the Maintenance team address mechanical issues and cleanliness issues on the bus.
  • Help the Safety & Training team address areas for improvement in operations and customer service.

Your feedback can lead to a better customer experience for everyone!

What is required and what do you get out of it?

Volunteers will be required to participate in a one-hour training to understand how to complete the Mystery Rider Report. In exchange for attending the training, volunteers will receive two 7-Day passes ($25 value).

Then, once the training is complete, passengers will be required to complete a minimum of 12 Mystery Rider Reports:

  • 3 completed on trips taken M-F between 5:30 a.m. – 12:30 p.m.
  • 3 completed on trips taken M-F between 12:30 – 4:30 p.m.
  • 3 completed on trips taken M-F between 4:30 – 11:30 p.m.
  • 3 completed on trips taken on Saturdays between 8:30 a.m. – 6:30 p.m.

In exchange for completing the twelve reports, volunteers will receive one 31-Day pass ($50 value).

All reports are due by April 30, 2024.