City of Greenville Modifies Operations In Response to Coronavirus

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The City of Greenville will modify services through March 31st to protect citizens and minimize opportunities to spread COVID-19 in our community.

Taking into consideration CDC recommendations on social distancing, and measures taken across the nation to include travel bans, school closures, quarantines and event cancellations, the city will take the following precautionary measures:

•    Effective Monday, March 16th non-essential city employees will telecommute, work from home or report on staggered schedules to minimize person-to-person contact.

•    Access to public buildings will be restricted.

•    Payments will be accepted over the phone, online and by mail.

•    Permits, licensing and payment assistance will be handled online or by phone.

•    The Greenville Zoo will close from March 14 through March 31st to protect staff from exposure and ensure continuity of care for the animals.

•    City Community Centers will be closed through March 31st to create social distance, thereby protecting senior citizens who are most at risk.

•    City permitted events including Piedmont Natural Gas Downtown Alive and Greenville Heritage Main Street Fridays are cancelled through Friday, April 17. Other events will be rescheduled when possible.

•    City Council and other public meetings will be hosted via internet. Meetings can be accessed at

Essential Services and Personnel to Continue Operations with Caution

Greenville Police Officers will:

•    Respond only to medical calls of an acute nature (heart attacks, not breathing)

•    Maintain 6ft safe space during interviews

•    Take non-emergency reports over the phone to minimize contact

•    Postpone group large group training exercises

•    Postpone Citizens Academy and ride-a-longs

Greenville Firefighters will:

•    Wear additional personal protective gear during medical response calls

•    Limit public access to fire stations

•    Postpone public safety educational events

•    Coordinate response protocol for COVID-19 patients with EMS, hospitals

Greenlink will:

•    Continue normal operation with additional cleaning on buses and in facilities, considering many residents rely on public transit to work and medical appointments.

•    Cancel trolley service through March 31st understanding ridership is primarily recreational.

Municipal Court will:

•    Reschedule bench trials where possible.

•    Hold bond hearings at the jail.

•    Encourage payment of fines by mail or online state system.

•    Add sanitation protocols for walk-in spaces.

Public Works will:

•    Continue trash pick-up and recycling.

•    Perform maintenance and landscaping.

•    Limit employee to employee contact and employee to public contact.

“We appreciate the deep impact and potential hardships these actions will have on our community. The decisions were made after thoughtful planning and consideration,” said City Manager John McDonough. “It is our responsibility to prevent the spread of disease, while continuing to offer the important services our citizens need. We appreciate the flexibility of our employees and the understanding of our residents during this unprecedented pandemic emergency.”

The Greenville Cares call center will continue Monday through Friday 8am-5pm operation at 232-2273 and [email protected] for citizens to report concerns and maintenance needs. The City of Greenville website and social media accounts will be updated regularly. Payments will be accepted online at and through the mail to P.O. Box 2207, 206 S. Main Street, Greenville, 29602.