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The City of Greenville launched Greenville 311, its first-ever iPhone/iTouch application. Greenville 311 is a free, simple way for citizens to quickly report problems and request City services. The application is available from iTunes at no charge and once downloaded, allows iPhone and iTouch users to send service requests to the City, complete with pictures and the location of the problem. The information is then sent directly to Greenville Cares, the City’s customer service call center, for action. If the user provides an e-mail address, he or she will receive an ID number in response to enable them to track their request. The idea for the application came from a City employee and iTouch user, and prompted staff to begin researching what other cities were doing. According to Angie Prosser, the City’s Public Information & Events Department Director, Greenville now joins a growing list of cities using advanced technology as an extension of their customer service efforts to provide options for citizens to stay connected to city government. “The City began using Facebook and Twitter this summer as another way to reach our citizens, so for us, Greenville 311 is an exciting new opportunity to expand our citizen outreach efforts,” said Prosser. “Our goal is not only to engage citizens in identifying problems and issues in the community, but to also provide them with tools they can use to aid us in the preservation and enhancement of Greenville’s quality of life.” The Greenville 311 application can be downloaded for free at the Apple iTunes Store at http://itunes.apple.com/us/app/greenville311/id352866843?mt=8. (Images provided by the City of Greenville.)
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